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For all business owners, staying in contact with your customers, employees and those all-important business contacts is a necessity. This is particularly the case for small businesses who are often competing against bugger businesses who use sophisticated systems to manage their customer communication. By investing in a VoIP phone system you can gain the features offered by a professional phone exchange to manage and route your incoming calls at a lower cost.
There are many benefits that switching to Business VoIP can offer, in this article we explore the key benefits for your small business.
Lower Call Costs
There are considerable savings to be made when you switch from traditional phone lines to a cloud hosted VoIP phone system. VoIP phones eliminate the need for expensive hardware and are typically offer inexpensive and more flexible contacts, with many packages starting from £20 per month.
Moreover, compared to having broadband bundled with a landline, businesses could see their costs cut in half. Utilise the full potential of your broadband to also run your phones.
Answer Your Calls From Anywhere With VoIP
As long as there is Wi-Fi available, you and your employees will be able to work from anywhere in the world. This is a significant advantage for many small businesses who may offer remote working to their employees and have multiple offices or branches in different locations.
VoIP connects all your employees together and ensures that everyone can communicate seamlessly regardless of their physical location. Conference calls and transferring calls between extensions or to voicemail boxes become easy tasks that can be completed easily.
Accept Multiple Calls With Multi-Channel
VoIP phone systems provide small businesses with access to multiple incoming lines, allowing you to answer more customer calls at the same time while also accommodating conference calls and those who are remote working. Many VoIP packages also include voicemail functionality and the option to receive voicemails as emails so you can receive them when you are out of the office.
All your employees will be able to communicate with each other from any location, this provides great opportunities for further collaboration and creates unified communication. Communication can become a key strength of your business and support your delivery of great customer service.
A VoIP system is often well suited to consultants or mobile sales teams who are not based in a single location as it allows them to make and receive calls as if they are in the office.
Increased Efficiency
How often do you answer a call and need to pass on a number for one of your colleagues or another department in the business? For many businesses, this is a common issue and it creates a frustrating experience for your customer if they are then required to call a separate number. VoIP systems allow you to transfer a call to a colleague or another department easily, as you handle the transfer your customer is not required to call another number.
Your efficiency is improved further by the automatic call transfer feature, which will transfer waiting calls to the next available member of staff. This ensures that your small business can answer more incoming calls while also reducing any wait/hold time for your customers.
Furthermore, personalised voicemails allow every voice message to reach the right person in your business, even out of working hours. Making sure that customer messages are considered promptly can significantly improve your customer service and delight your customers.
VoIP phones increase the number of customers that your small businesses can serve.
Improved Backup and Security
Backups and security are becoming ever more important in a cyber security conscious world. As VoIP is based on cloud technology, security and software updates can be handled by your VoIP phones provider. This allows you to rest assured that your phone system is protected and up to date.
In the unlikely event of a security breaches, your provider will be able to respond quickly and ensure that the breach is under control. Your business can therefore focus on business growth and serving your customers rather than system security.
Easy Expansion and Re-Location
Being agile enough to expand and relocate your business is a competitive advantage that your business ought to have. If you are using ISDNs you are likely to find re-routing numbers quickly and cost effectively an unwelcome business headache that you could do without. Whereas with VoIP, you can transfer your phone numbers through business phone porting and you can often retain the same VoIP handsets.
As your phone numbers are internet based, you numbers are not tied to a physical location, they are stored in IP networks so they can be easily transferred whenever your business needs to relocate.
Geographical restrictions can become an issue of the past, your small business can set up offices new regional offices or even offices abroad at no further cost. Your business can expand to meet demand for your products and services wherever that demand is.
If your business makes regular international calls, with VoIP these can be made at a significantly lower cost than they are through traditional phone systems. Your business can pursue its bold expansion plans and keep in touch with business contacts across the world.
Prepare Your Business For The Future
Small businesses that prepare for the future are better equipped to respond to challenges and are more likely to succeed in the long term. Landlines are expected to be phased out soon with ISDNs set to be halted in 2023. By switching to VoIP sooner rather than later your business can have a planned migration and take the time to make the most of the opportunities that VoIP phone systems offer.
Switching now will make your business well placed to take advantage of the best possible deals while minimising the potential disruption that the discontinuation of traditional landlines may cause.
Ready For A VoIP Phone System?
We believe that small businesses can make significant gains by switching to VoIP, the opportunity to reduce calls costs while gaining access to a range of productivity and efficiency enhancing features is a winning combination.
Switching to VoIP makes business sense and we want to help small businesses to be more successful and grow by providing a great VoIP phone system that offers all the benefits that we have discussed in our article.
Contact CFone today to discuss how we can help you transition to a VoIP system with confidence. Our friendly team are ready to help, please call us on 0208 573 1177.
