Helping Healthcare Clinics Handle More Patients With Cliniko

A healthcare clinic came to CFone with a significant problem. Their patients were calling and not getting through as their staff were spending time manually identifying each patient by looking up their records. This resulted in patients having to wait on the phone line or being greeted with an engaged tone. For the clinic this placed them at risk of frustrating existing patients and losing new patients to a competitor. Fortunately, the CFone team were on hand to help this healthcare clinic integrate with Cliniko.

Our Cloud Based VoIP Solution That Helps Healthcare Clinics Integrate With Cliniko

Our team were able to analyse the phone usage data and identify that their traditional phone system was not performing efficiently. We recommended a cloud based phone system to the clinic that included a smart integration with their practice management system, Cliniko.

Identifying Patients With A Single Click

Our smart integration with Cliniko empowers their reception team to identify an incoming call from an existing patient and locate their records with a single click. This integration has eliminated the presence of engaged tones and delays, resulting in happier customers.

All their customers now receive the personal focus and five star service that their podiatry clinic provides.

Don’t Let A Phone System Stop Your Patients From Getting Through To Your Healthcare Clinic

Your clinic does not need to lose customers to competitors due to an engaged tone. Our cloud-based VoIP For Healthcare Clinics service can help your patients get through to your team every time. You can then deliver great customer service, improve the efficiency of your reception team while also saving money.

Switching your healthcare clinic’s phone system to the cloud introduces a great selection of benefits that will boost your productivity including easy record keeping with automatic call recording, free phone calls between employees and the flexibility to answer your calls from anywhere that you have an internet connection which is especially important if your employees need to work from home.

Find out more about how we can help your healthcare clinic integrate with Cliniko by visiting our CFone page.